Exchange POLICIES:

Hafeez Center Lahore online Store’s exchange policy allows you to exchange a product:

1) If I received the wrong product.

2) If received a defective/damaged product.

Hafeez Center Online Store exchange if any product has a manufacturing fault, broken or scratched. The original box and all accessories should be exchanged as well. If the item is dispatched to you in a different city then we will provide the Exchange and the customer will bear the shipping cost to send us back.

However, to complete the replacement in Lahore of your product, the product should be:

• If a wrong/ defected/ damaged product is delivered, we will get it picked up for free.

• The product should be sealed in its original product packaging.

• The product should be unused and the packaging should not be harmed.

• Do not put tape or stickers on the manufacturer’s box.

• The exchange request should be made within 24 hours of receipt of the delivery package.

• Once the wrong product is received by us, we will dispatch the correct product within 5-7 working days.

• We will expedite exchange once we have received and inspected the product.

PLEASE NOTE:

• Products cannot be returned or exchanged if the package is opened or damaged.

• All the accessories are without any warranty and will only be exchanged if the box is not opened.

• It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in the process of your return.

Cancellations requests should  be sent via email and will be approved as applicable and/or a service representative will call you to discuss. As needed, our representatives are able to assist with order adjustments and cancellation requests as well.

Representatives may be reached at +92 3214483350